STEP-BY-STEP CUSTOMER JOURNEY
📞 1. Enquiry
Customer contacts GENI HOMESShares requirement (budget, land, plan)
Shares key requirements: 💰 Budget – Total investment & loan preference 📍 Land Details – location, plot size 🏠 Plan Requirement – 2BHK / 3BHK / Villa, floors, design preferences
🧠 2. Consultation
Discussion with expert teamSuggestions & planning
💬 Discussion Includes: Requirement analysis (budget, land, plan) Feasibility check & cost expectations Timeline discussion 💡 Suggestions & Planning: Suitable house design options Space optimization ideas Budget-friendly construction methods Legal & approval guidance
📐 3. Design & Planning
Floor plan + 3D design Customer approval
🏠 What’s Included: Detailed Floor Plan (2D layout with room sizes) Realistic 3D Elevation Design Space planning & functional layout 🤝 Customer Review & Approval: Design presentation to customer Changes & revisions as requested Final design approval confirmation
💰 4. Cost Finalization
Transparent quotation No hidden charges
📊 Transparent Quotation Includes: Material specifications (cement, steel, tiles, etc.) Labour charges & construction cost Design & approval charges Project timeline with milestones 🚫 No Hidden Charges Fixed pricing model Clear inclusions & exclusions No surprise costs during construction
📝 5. Agreement
Legal contract signed Timeline & payment plan fixed
📄 Legal Contract Signed: Detailed construction agreement Scope of work clearly defined Material specifications documented Terms & conditions included ⏳ Timeline Finalization: Project start & end date Phase-wise construction schedule Milestone tracking plan 💳 Payment Plan Fixed: Stage-wise payment structure Linked with construction progress Clear payment schedule (no confusion)
🏗️ 6. Construction Start
Work begins Site engineer assigned
🚧 Work Begins: Site preparation & marking Foundation work initiation Material procurement & mobilization Skilled labour deployment 👷 Site Engineer Assigned: Dedicated site engineer for supervision Quality control at every stage Daily progress monitoring 📊 Execution Process: Work follows approved design & timeline Stage-wise construction updates Safety standards maintained
📱 7. Live Tracking (APP USP)
Daily updates Photos & progress
👉 No need to visit site 📸 Daily Updates: Site photos uploaded regularly Work progress reports Stage completion updates 📊 Transparent Tracking: Timeline tracking in app Milestone progress visibility Engineer notes & updates 📲 Customer Convenience: 👉 No need to visit site 👉 Monitor project from anywhere 👉 Full transparency at every stage
💳 8. Stage-wise Payment
Pay only after work completion Full control to customer
💰 Pay After Work Completion: Payments linked to construction stages Foundation → Structure → Finishing → Handover No advance burden on customer 📊 Clear Payment Structure: Pre-defined stage-wise schedule Invoice shared after each milestone Verified work before payment 🛡️ Full Control to Customer: Customer approves each stage Payment only after satisfaction No hidden or forced charges
✅ 9. Quality Check
Engineer inspection Quality assurance
👷Dedicated engineer conducts detailed inspection Structural strength & finishing review Compliance with approved design 🔍 Quality Assurance: Material quality verification Workmanship & finishing standards check Safety & durability validation 📋 Final Checklist: Electrical & plumbing testing Doors, windows, fittings inspection Snag list (if any) rectified
🏠 10. Project Completion & Handover
Final delivery Key handover Happy customer
😊🔑 Project completed as per approved design All works finished & verified Ready-to-move-in condition 🏡 Key Handover: Official key handover to customer Final documentation provided Project closure confirmation 😊 Happy Customer: Dream home successfully delivered Satisfaction guaranteed Long-term relationship begins